Banking Consultant

Brisbane City

Take the next step. Be part of something bigger at Suncorp.

Banking Consultant

Are you ready to embark on an exciting journey in the realm of banking and financial services? Look no further! Join our team at Heritage Lanes, nestled in the vibrant heart of Brisbane CBD. We're on the lookout for individuals who are not just passionate about customers but are also armed with intermediate computer literacy skills that will set you on the path to success.

As a Banking Consultant, you'll be part of an innovative hybrid work culture that emphasizes a 50-50 balance between in-office presence and remote work. Once training is complete and you settle into the role, you'll enjoy a rhythm of in-office and remote work that brings out the best in you.

At Heritage Lanes, we're not just about transactions; we're about transformative experiences. As a Banking Consultant, you will wield the power to unravel complexity and make financial matters delightfully simple for our cherished customers. Your canvas will be the inbound contact center, where you'll not only meet customer needs but exceed their expectations with every interaction.

Position Overview:

Job Title : Banking Consultant

Location : Heritage Lanes offices in Brisbane CBD

Work Arrangement : Hybrid role with 50% office attendance and 50% remote work – after you have completed your 7 weeks of full-time training

Shift Patterns : Mix of Full-time & Part-time roles available

Training : 7 weeks of full-time paid training (Monday to Friday, 8:30 am to 4:30 pm) before transitioning to the regular shift pattern

Training Format : Combination of classroom and on-the-job training, including high support training

Training Location : Onsite at Heritage Lanes office

Holiday Restrictions : No holidays allowed during the 7-week training period

Responsibilities :

Deliver excellent customer service by providing efficient solutions and responses to customer enquiries

Handle Everyday Banking enquiries, account openings, and processes via telephone and online channels.

Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes.

Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance.

Qualifications & Skills:

Passion for delivering exceptional customer service with demonstrated experience in customer service roles.

Proficiency in using computer systems and ability to navigate multiple systems.

Strong verbal communication skills to listen, build rapport, and convey complex information effectively.

High level of resilience, empathy, and adaptability to handle various customer situations.

While previous call centre experience is desired, it is not necessary. Suncorp Bank is willing to provide training for candidates with a passion for providing outstanding customer service.

Commitment to self-development and eagerness to enhance skills and capabilities in the role.

Ability to work collaboratively as a supportive team member.

Shift Patterns :

Option 1 Mon - Fri FT 37.5hr Start Window 07:00-10:00

Option 2 Fri - Mon PT 30hr Start Window 07:00-10:00

Option 3 Mon - Fri PT 25hs Start Window 14:00-17:00

Option 4 Mon - Fri PT 25hs Start Window 10:30-13:30

* ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

Salary $65,490.50 - inclusive of 11% Super - ProRata + penalty rates on eligible shifts

Employee discounts and rewards - exclusive offers on more than 400 of Australia’s largest retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.

Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.

Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.

Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you’ll love working with us

Whether we’re helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp Bank is clear – to deliver banking that’s good for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak – while making a meaningful impact for our customers and their communities.

Chase the sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.

Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited (ANZ) (the Sale). The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group.

By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail.

Advertised: 23 Apr 2024 AUS Eastern Standard Time

Applications close: 17 May 2024 AUS Eastern Standard Time

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