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Burgess Paluch
Australia
NEW ROLES to market; due to growth + one replacement; team of 2 Partners; strategic advice; practical solutions; 1 day WFH from day 1; SYD/CBD/WFH; Owner-managed businesses Aspirational individuals Long-term relationships and solutions Skills & responsibilities You will be a Dispute Resolution & Litigation lawyer at Associate, Senior Associate o
Job Source: Burgess PaluchHKA Birmingham
Sydney
Are you looking to join a firm that provides bothExpert Witness and,Claims and Disputes Resolution services? If youare looking to take the next step in your career, and want to make an impact, this opportunity is for you. As part of the HKA team you can expect: Opportunity to work alongside and be mentored by our top Experts in both Quantum and De
Job Source: HKA BirminghamHumm group
Sydney
We Dream. We Design. We Deliver. This is the place where you’ll be hands on. Where new ideas are welcomed and expected. At every level – and in every role – we’re doers and builders. Not managers and minders. Hummgroup is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digit
Job Source: Humm groupThomson Geer
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At Thomson Geer you'll find passionate people who are excited to work on challenging issues faced by clients. As we continue to grow, so too does our need to recruit high calibre people to join us. We are seeking exceptional people who can contribute to our success and share its rewards. Please view details of our current opportunities below. Senio
Job Source: Thomson GeerAon Hewitt
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Great opportunity to join a global market leader and become a pivotal member of a growing & highly regarded legal team Advance your legal knowledge of financial services, insurance services and dispute resolution Aon will provide you a meaningful, stimulating and exciting career Litigation Counsel, Australia Aon is currently recruiting a Litigat
Job Source: Aon HewittAngle Auto Finance Pty
Sydney
Customer Resolution Consultant page is loaded Customer Resolution Consultant Apply locations Sydney posted on Posted Yesterday job requisition id JR1000000521 Angle Auto Finance is an independent financier in Australia, bringing a modern platform and a flexible business approach to help more Australians
Job Source: Angle Auto Finance PtyWorkforce Australia for Individuals
Sydney
Angle Auto Finance is an independent financier in Australia, bringing a modern platform and a flexible business approach to help more Australians with their car purchase. The Customer Resolution Consultant is responsible for dispute resolution, complaints management and proactive customer engagement to resolve issues and to reinforce the value of t
Job Source: Workforce Australia for IndividualsAshurst
Sydney
Team Overview: Dispute resolution is a strategic area of focus for Ashurst globally. The firm has major international disputes coverage with over 50 partners and more than 200 other disputes lawyers globally. Ashurst belongs to an elite group of firms with large disputes teams in London and Australia, and established and successful teams across Co
Job Source: AshurstSydney
We Dream. We Design. We Deliver.
This is the place where you’ll be hands on. Where new ideas are welcomed and expected.
At every level – and in every role – we’re doers and builders. Not Managers and minders.
humm group (formerly flexigroup) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending.We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of today's shoppers, retailers, and small and medium enterprises.
What's so exciting about this role?
This critical role leads our team of Dispute Resolution Specialists, responsible for the management and resolution of customer complaints, assisting customers to resolve complex problems and to help them get things back on track when they go wrong.
You are the voice of our customers, sharing their perspectives and experiences, drive continuous improvement and ensures we’re focused on getting the things that matter most, right.
What Does An Average Day Look Like?
No day isaverageathummbut here’s an idea of what you can expect to do in this role:
Providing leadership, development and coaching to the Dispute Resolution team to ensure individual growth and delivery of team objectives
Providing expert advice to the team on the management of the most complex or high-risk complaints
Setting and monitoring service delivery benchmarks and KPI’s
Ensuring compliance with regulatory requirements including compliance with RG271 obligations
Building and managing reporting rhythms and delivering insights to senior leaders & stakeholders
Using data, analytics to drive continuous improvement initiatives in organisational ways of working
Acting as a key point of contact and engaging with AFCA representatives to ensure continued strong relationships.
Collaborate with multi-functional teams including customer service, product team to address customer complaints and implement any product improvement.
Who will thrive in this role?
You are customer obsessed and want to make a difference in their lives. You thrive in a fast-paced environment and are not afraid to challenge the status quo. You are a visionary leader who will roll up your sleeves to get things done.
We are also looking for someone who:
Brings a deep expertise in dispute management and the associated regulatory environment.
Can analyse and use data to continuously improve the way we work to enhance our customer's experience.
Has strong communication, influencing and interpersonal skills with the ability to confidently present information and insights to diverse audiences.
Knows how to set challenging goals and lead others to exceed objectives.
Bachelor’s degree in law or commerce (highly desirable)
And did we mention that we are working in a super-fast-paced environment where change is the only constant?We really mean it so experience working at pace is essential. If this sounds like you then we would love to hear from you!
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Head of Dispute Resolution Hybrid jobs in Sydney
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