Field Service Engineer
Adelaide
Anton Paar Australia Pty Ltd is a wholly-owned subsidiary of the Austrian company Anton Paar GmbH. Anton Paar develops and produces state-of-the-art laboratory and process instrumentation for research and industry. It is the world leader in the measurement of density, concentration and dissolved CO2 and in the field of Rheology.
Responsibilities: The Field Service Engineer provides on-site and in-house preventative maintenance, calibration and repairs on scientific measurement instruments. The position is also responsible for providing technical assistance to customers as well as identifying and forwarding sales opportunities. You will work in the field and be closely connected to our office in Sydney, NSW where the central support functions and administration are located.
Providing overall technical support to our customers predominately in South Australia and occasionally across Australia
Performing maintenance, calibration and repair of our instruments onsite and in-house
Providing support to our customers via telephone and email
Giving customer training on proper use and maintenance of Anton Paar instruments
Collaborating with other business areas for the achievement of the company’s objectives
Using and maintaining our CRM system (SAP) to provide information and reporting
Supporting the sales of service contracts
Providing overall technical support to our customers predominately in South Australia and occasionally across Australia
Performing maintenance, calibration and repair of our instruments onsite and in-house
Providing support to our customers via telephone and email
Giving customer training on proper use and maintenance of Anton Paar instruments
Collaborating with other business areas for the achievement of the company’s objectives
Using and maintaining our CRM system (SAP) to provide information and reporting
Supporting the sales of service contracts
Requirements: Background in Engineering, Mechanics and/or Electronics or other relevant experience
Skills in the use of measuring instruments and hand tools
Ability on prioritising workload
Problem solver with creative ability
Proven experience in customer service
Proactive, responsible and organised behaviour
Ability to work under minimum supervision
Willingness to travel to our customers on short notice across Australia
Occasional overseas travel for training
Excellent verbal and written communications skills
Valid driver’s license AND a suitable vehicle in good condition
Valid visa and work rights for Australia
We offer you: Attractive base salary and a bonus program
Supportive and helpful colleagues
Opportunity to develop skills and become a technical expert via our extensive training program
Autonomy on work
Do you have the experience we need? Do you strive on providing great customer service? Do you love a challenge?
If yes, we are looking forward to receiving your application. Please apply and submit your application and CV in English.
Please note applicants without valid work and residency visa for Australia will not be considered for this role.
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