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Cotton On Group
Geelong
ABOUT US Cotton On is a global fashion and lifestyle brand that’s taking the Aussie lifestyle to the world. We do things our way. Laid-back and always lived to the fullest. We look out for our mates, wherever we are. There’s nothing that excites us more than making a positive difference in people’s lives. We stand for diversity, empowering people
Job Source: Cotton On GroupCotton On Group
Geelong
ABOUT US Created with love for families all over the world, Cotton On Kids is a global Kids fashion brand established in 2005. We’re famous for on trend, must have value fashion for babies, kids and teens. We grow with our kids and live by the motto happy kids = happy parents. We are exciting, fun, quirky, nostalgic, confident, loved and trusted.
Job Source: Cotton On GroupGateways Support Services
Geelong
Lead technology strategy, drive innovation, and optimize IT resources. Transform our digital landscape and join our dynamic team! Seeking detail-oriented professional adept at managing financial records and ensuring accurate compensation processing. Join our team! Join a compassionate team, supporting residents in a nurturing environment. Source, s
Job Source: Gateways Support ServicesCotton On Group
Geelong
ABOUT US We‘re a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter L
Job Source: Cotton On GroupCotton On Group
Geelong
ABOUT US Cotton On is a global fashion and lifestyle brand that’s taking the Aussie lifestyle to the world. We do things our way. Laid-back and always lived to the fullest. We look out for our mates, wherever we are. There’s nothing that excites us more than making a positive difference in people’s lives. We stand for diversity, empowering people
Job Source: Cotton On GroupCotton On Group
Geelong
THE ROLE You're the supporter, the analyser and the team player. You obsess about delivering what the customer wants by reviewing trade results, analysing data and making recommendations to drive sales with a digital-first mindset and maximise gross profit. Support retail and vm to identify and act on trade opportunities, manage stock health and p
Job Source: Cotton On GroupAllied Therapy Services
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Occupational Therapy Clinical Lead (Neurology) Physiotherapy, OT & Rehabilitation (Healthcare & Medical) Full time $122,800 – $143,100 per year including super Ongoing full-time or part-time role (min 22.5 hours per week) Be valued, supported and appreciated at work! We trust you to do your job (even when no one is looking!) We value true work
Job Source: Allied Therapy ServicesGuardian Early Learning Group
Leopold
Lead, collaborate, and nurture. Leading a Team of dedicated, professional early childhood education professionals? Tick. Developing a thoughtful culture when the entire Team is passionate about supporting children to be brave, curious, and imaginative in their learning? Tick. Nurturing relationships with children, families, and your Team to provid
Job Source: Guardian Early Learning GroupGeelong
Job Title- Support Analyst
Location- Geelong, Vic
Department - Care
Role Type- 3 Months contract
Position Reports to: Customer Solutions Manager
Internal Relationships: All business units
External Relationships: Customers, IT Contractors, Third Party provider
Role Purpose
To assist customers and team members in using Carelink suite of software products. Provide quality customer service based on extensive product knowledge. Deliver according to the companies Support License Agreement – SLA’s guidelines.
Key Responsibilities
Provide quality customer service:
Action Support Desk enquiries both internal and external
Participate in customer driven and internal projects as required
Provide Quality Assurance analysis as required to maintain delivery of high quality products
Deploy product releases to the customer base
Maintain product environments for resolution of Support Desk enquiries
Maintain an up to date product knowledge
Convey a professional and courteous attitude in interaction with customers
Contribute to the Support Team’s KPIs
Document and maintain current procedures
Provide Managed Services Administration under the Icon Global Cloud offering as required
Provide calendar and ad hoc product training as required
Ensure accurate and timely logging of information according to current procedure
Other tasks as directed by Management
Essential Competencies
Special skills, knowledge and attitude:
Ability to work within a team to achieve agreed outcomes
Ability to work with a customer to understand their needs and translate/develop that to a best outcome software solution
Ability to troubleshoot and methodically work to resolve problems
Be able to demonstrate an understanding of software solutions and their application in a large organisation
Ability to work independently to carry our daily tasks
Ability to manage more than one task at any time
Ability to prioritise issues
Ability to escalate issues where appropriate
Understanding of software application products
Customer service experience in an IT environment
Interpersonal Skills:
Positive attitude
Excellent oral and written communication skills
Customer relationship management skills
Ability to communicate technical issues clearly and in an easily understood manner
Preferred Skills
IT qualifications
Knowledge of Carelink+ software
Knowledge of SQL query writing, Citrix environment & Crystal Report writing
Experience with Windows operating systems in a networked environment as well as knowledge of Microsoft Office
Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
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Support Analyst jobs in Geelong
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Please refresh the page and try again.
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