Services Engagement Director
Australia
Services Engagement Director page is loaded Services Engagement Director Apply locations Melbourne Brisbane Canberra time type Full time posted on Posted 13 Days Ago job requisition id JR104061 Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Services Engagement Director
A Services Engagement Director for Professional Services provides leadership in identifying strategic business opportunities for the organization to generate revenue and achieve sales objectives.
This position requires a person who has the ability to recognize opportunities, along with the sales experience to successfully negotiate and close deals.
What you will do:
The Services Engagement Director is responsible for implementing Professional Services business development strategy, identifying new business opportunities, maintaining key relationships and negotiating and closing business deals.
This position will have quarterly financial targets (bookings and project profitability) that must be met in order for the organization to attain projected revenue and build consulting services backlog.
In this role, the primary responsibilities will include (but are not limited to):
Align with Account Executives and other Sales leadership as a member of the Genesys pursuit teams.
Pursue sales leads and prospective clients
Network and develop strong business relationships. Contribute to strategic and tactical planning for the professional services
Build client relationships, delivering presentations and proposals
Maintain extensive knowledge of current market conditions & customer buying strategies in order to negotiate and close business deals
Generate a pipeline of services orders to attain financial objectives
You have been there and done this…
Bachelor’s degree (BS, BA), Computer Technology, related technical discipline, or equivalent professional technical experience and two years related experience; or master’s in business administration and related experience.
5+ years in a business setting with at least three years of experience in customer-facing sales in a business solutions telecommunications environment
Ability to work effectively both individually and with a team
Strong leadership, interpersonal and presentation skills and excellent written and verbal communication skills
Proven success in sales leads generation, acquisitions, and relationship management.
Able to influence thinking or gain acceptance of others in sensitive situations Preferred Qualifications
Salesforce experience
PMP, PRINCE2, Six Sigma, Lean Process or other methodology and Project Management Certification preferred. Special Position Requirements
Travel will be between 25% - 50% to customers and deliver presentations.
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must have work rights in Australia.
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com .
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Join our Talent Community If you are interested in applying at Genesys but don't see an open role you'd like to apply for, click Get Started. You can enter your name and email address and attach your resume or CV.
Employee Referral If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com .
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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