Account Director

Brisbane City

Job Number 24070138

Job Category Sales & Marketing

Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

The Ritz-Carlton, Melbourne sales team is expanding and seeking a sales superstar to join the team as an Account Director  to drive luxury sales accounts.

Job Summary

Responsible for proactively soliciting and managing group and catering opportunities with significant revenue potential. In depth understanding of the sales process, market trends, competition, and customers. Ability to identify and evaluate business opportunities, bring a sale to closure, securing business with effective negotiation and creative selling skills.

Achieve personal and team related revenue goals. Drive guest loyalty by delivering service excellence throughout each guest experience. Commit to create unique, memorable and personal experiences that stay with Guests for Life.

Candidate Background/Experience

A relevant University degree and/or 3 years relevant luxury hospitality industry experience

What we ask of you

Understanding the sales processes and market trends. Ability to bring a sale to closure, securing business with effective negotiation skills and creative selling abilities

Source, secure and maximize business across MICE segment for both residential and event-only business, SME Corporate Accounts and Sports.

Effectively contribute to the overall sales strategy and success.

Actively work towards KPI and Revenue Goals.

Manage incoming group and catering opportunities for the property

Negotiate and manage client RFP and contracting process for the corporate market segment

relationships and maximize revenue from assigned account base and industries.

Strong customer development and relationship management skills.

Knowledge of contractual agreements and legal implications.

A desire to innovate and create. Our guests come to experience a life less ordinary.

Ensures a high level of exposure for the hotel through proactive sales solicitation, including client meetings, site inspections, attendance at industry functions and trade shows.

Develop an annual strategy plan for the designated account portfolio in conjunction with Director of Sales

Work collaboratively with Marriott International Global Sales Teams on client development activities.

What you will do

Understanding the sales processes and market; Ability to bring a sale to closure, securing business with effective negotiation skills and creative selling abilities

Responsible for proactively soliciting and managing group and catering opportunities with significant revenue potential.

Identifies, qualifies, and solicits group/catering business and corporate clientele to achieve personal and property revenue goals.

Executing superior corporate events will strengthen customer loyalty and increase repeat business opportunities.

Designs, develops, and sells creative catered events.

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

Understands the overall market, competitor strengths and weaknesses, economic trends, supply and demand. Set strategies to increase market share.

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests in a timely manner.

Rewards client through Marriott Rewards posting tool following Marriott SOP.

About You:

Relevant experience in a similar role

Full Working rights in Australia is required for this role

Enthusiastic to escalate your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Our Benefits:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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