ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Smiths Group plc
Melbourne
SMITHS DETECTION MAKING THE WORLD A SAFER PLACE Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55
Job Source: Smiths Group plcExemplia Group
Melbourne
THIS IS A 6 MONTH KICKSTART PLACEMENT WHICH IS ONLY OPEN TO CANDIDATES AGED 16-24 YEARS OLD WHO ARE OUT OF WORK AND CLAIMING UNIVERSAL CREDIT. AS PART OF THE SELECTION PROCESS, YOU WILL NEED TO BE CONFIRMED ELIGIBLE BY YOUR JOB CENTRE WORK COACH. UNFORTUNATELY IT IS NOT POSSIBLE TO CONSIDER CANDIDATES WHO DO NOT MEET THESE CRITERIA FOR THIS ROLE.
Job Source: Exemplia GroupAccountAbility
City of Melbourne
Our Client Our client is one of Victoria's largest electricity distributors. They manage the poles, wires, and other infrastructure that deliver electricity to homes and businesses across the state. The Role You will be working in a collaborative team, with great tenure. Your duties will include but nit limited to: Lead, mentor, and motivate a te
Job Source: AccountAbilityAnton Murray Consulting
Melbourne
Melbourne Asset Management Permanent The role is focused on managing a team of seven fund accountants, providing daily team oversight, client escalation and client service delivery. The Team Leader assists with achieving the service delivery of Fund Administration for Asset Manager, Life and Super fund clients. They will have overall responsibilit
Job Source: Anton Murray ConsultingEndeavour
Melbourne
At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality. Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. When you join our team, you are contributing to support indiv
Job Source: EndeavourGreen by Nature
City of Brimbank
Permanent full-time position 38 hours per weekand Saturday overtime available Tool of Trade Vehicle Mobile role - various locations in Northern & Western suburbs Hourly rate + relevant award entitlements + superannuation About the Role Elevate your career with a renowned leader in landscape maintenance. We're currently seeking Garden Maintenance
Job Source: Green by NatureItrafic
Melbourne
Duties Perform all tasks associated with traffic management for works or events Use of Stop/Slow Bat to control traffic Implement and monitor operational Traffic Management Plans Complete vehicle pre-start checks Load and unload vehicles with signage and equipment Complete required paperwork Complete site hazard assessments and implement control m
Job Source: ItraficShelter
City of Melbourne
£37,181 per annum and excellent benefits including flexible working Fixed term until April 2026 - linked to funding Full time hours a week - 37.5 per week Closing date: Tuesday 7th May 2024 at 11.30 pm Do you have proven experience of day-to-day staff and service management, including casework support and supervision? If leading a new financial res
Job Source: ShelterMelbourne
A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It’s a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.
The opportunity:
The Team Leader’s primary role is to lead, develop, mentor, coach and inspire a team population by driving a high-performance culture that is focused on delivering an exceptional customer experience that is efficient, profitable, and sustainable.
The Team Leader is responsible for the day-to-day operations and will be required to analyse results and performance and deliver strategies to achieve and exceed individual and team targets. This will be achieved through the development of individuals through behaviour coaching and performance management whilst embedding a customer centric, and first resolution culture.
This is a hybrid fixed term 12-month position , which can be located nationwide in Australia.
Key responsibilities include:
Effectively lead and manage people, processes and technology to facilitate the delivery of excellence in service, operational and productivity efficiencies, people performance and achievement of financial budgets, while ensuring Admin Services and Claims Processing is a place where people want to work
Monitor and increase conversion rates within team through better use of call practices and coaching
By personal example lead the adoption of Bupa Australia Vision and Values
Proactively manage change and coach the team through change management process.
Foster effective relationships with other business units to ensure success of business initiatives.
Effective day to day management of the team acting as a point of escalation for decision making
Manage the performance of the team in line with Bupa’s policies and processes and in a way that leads to improvements in employee engagement
Identify, support and implement strategic initiatives to ensure efficiencies and increase automation
About you:
Minimum 2-5 years' experience in a leadership role, coaching others to achieve better customer experiences
Proven ability to successfully lead and inspire teams to achieve or exceed targets through driving a high-performance culture
Experience in building strong sustainable partnerships with both internal and external stakeholder groups
Demonstrated experience in managing customer relationships and highly legislated claims environment
Ability to work in a rapidly changing, sometimes high-pressured environment and meet deadlines
Experience in effectively resolve provider / broker / client complaints
Organizational skills and strong ability to manage complex processes
Driven to make decisions based on business policies and customer needs
Strategic and result-oriented team player with a track record of success and the ability to work independently
About Bupa Asia Pacific & What it is like working here
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.
Bupa Asia Pacific operates in Australia, New Zealand, and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical, and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose, and the way that we deliver personalised care.
Since 2002, we have reinvested approximately $6 billion in the region, with the Bupa Foundation investing more than $34 million to support 130+ health and care projects.
Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.
Please note that selection processes will commence immediately following closing date and late application may result in exclusion from the process.
#J-18808-Ljbffr
Team Leader Claims Processing & Admin Services jobs in Melbourne
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.