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ForgeRock
Australia
As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with Ping solutions. As part of the company’s Global Support Organization, you will work with a variety of cross functional teams at Ping to ensure a client’s journey from purchase to production is smooth and we
Job Source: ForgeRockNutanix
Australia
ServicesCanberra,AustraliaReq.Num.: 26478 Do you have strong expertise in virtualization, cloud services, and data center infrastructure? If so, join our Professional Services team at Nutanix as a Technical Account Manager (TAM) in Canberra (Australia) and become a trusted advisor to our valued customers, while gaining access to cross-functional te
Job Source: NutanixWiz, Inc.
Australia
Summary As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization. Technical expertise and strong customer-fa
Job Source: Wiz, Inc.Amperity
Australia
At Amperity, we are proudly customer-obsessed. Working here means getting deep in the data and seeing through the eyes of our customers to help them transform their businesses. We're building something that's unique in the market, and every day is a chance to collaborate with super-smart people to solve complex challenges. Stay connected Like what
Job Source: AmperityCanonical Group Ltd
Australia
The role of HR Manager at Canonical With 1,000 colleagues across 70 countries, we require an HR function that thinks and acts globally. We're looking for three regional leads that will all report into our Global Head of People who can help build our company as we go through continued growth plans. It's an exciting time to join with the opportunity
Job Source: Canonical Group LtdRtb House
Australia
(Senior) Technical Account Manager / AdOps 60 current job openings 30+ global offices 1,000+ people on board Who we are: Founded in 2012, RTB House offers marketing solutions that allow the biggest brands and media agencies to activate retargeting and branding campaigns. The company works with more than 3,500 advertisers (retail, travel, classifi
Job Source: Rtb House株式会社ソラスト
Australia
POSITION PURPOSE: The Marketing Manager role is responsible for APAC regional marketing strategy and plan implementation to promote CMIC brand and solutions to APAC regional customers. This person will work closely with global corporate marketing team and local business team to implement global strategy tailored to local regional needs. This positi
Job Source: 株式会社ソラストPalaris Australia
Perth
Mining - Engineering & Maintenance (Mining, Resources & Energy) Are you driven? Can you direct the traffic? We are looking for an experienced leader with a technical background to drive growth and support execution in our mining advisory services for metals and minerals across APAC. We’re a hybrid, not just a mining consultant. Our multi-discipli
Job Source: Palaris AustraliaAustralia
About Us:
Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business’ most critical information. If those tools become unavailable or that data is jeopardized, there is a detrimental impact on the organization.
Obsidian proudly offers the industry's most comprehensive and powerful SaaS defense solution. We are committed to solving the challenge of SaaS Security for our customers as efficiently and effectively as possible.
We’re a passionate team optimizing for impact by solving some of the biggest challenges in cybersecurity today. We listen closely to our customers, iterate quickly, and (over) deliver to delight them. Working at Obsidian means contributing to an industry-leading cybersecurity product in an environment where customer satisfaction, privacy, and data ethics are paramount.
About the Team:
We are hiring a proactive Technical Account Manager (TAM) professional to join our Customer Success team. If you're excited to be part of a winning team of a SaaS security start-up, Obsidian Security is a great place to make an impact.
A TAM is responsible for actively driving customer value within the Obsidian platform. The role is to technically advise on the usage of Obsidian solutions and be a subject matter expert on SaaS security challenges and best-practices. The TAM's responsibility is to partner with customers in a technical and educational capacity throughout the life of the customer partnership. The TAM is also the voice of the customer within Obsidian, providing important feedback to product management and engineering. The ideal candidate is driven, collaborative, and knowledgeable, has worked in a cybersecurity role and is excited about the opportunity to work in a SaaS security start-up.
About the Role:
Deliver the highest level of customer experience and technical assistance to customers and partners. Manage simultaneous customer requests, inquiries and issues of varying complexity and priority.
Take ownership of driving complex scenarios and issues, working with appropriate stakeholders in engineering, product management and sales to deliver successful outcomes.
Work closely with our customers to make sure they are enabled/on-boarded successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows.
Drive towards improving customer understanding and usage of the Obsidian platform. This includes understanding common issues to build and improve in-product documentation and guides, as well as deliver live or recorded product training for new customers or partners.
Identify, communicate, and deliver on opportunities to improve Obsidian’s ability to support and enable our customers to be successful, including new processes, tools, or product prototypes.
Create and deliver Account Health checks and Quarterly Business Review
About You:
A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian
Experience building and managing strong customer relationships
Experience with cybersecurity, especially Cloud and SaaS security concerns
Ability to prioritize and manage multiple requests while delivering results
Experience administering and configuring SaaS applications (such as Google Workplace / GSuite, O365, Okta, Duo, etc)
Experience interacting with APIs, integrations, and middleware
An understanding of common web authentication methods (such as tokens, OAuth, SAML, etc.)
Versed in software engineering (Python) is a definite plus
Experience with cybersecurity solution stacks
Experience in incident response, threat triage, log analysis, and data correlation is a strong plus.
Willingness to travel occasionally to meet with customers, not expected to exceed 5%
Employee Benefits:
Our competitive benefits packages are designed to support our employees' well-being, both at work and at home.
Competitive compensation with equity and 401k
Comprehensive healthcare with dental and vision coverage
Flexible paid time off and paid holiday time off
12 weeks of new parent or family leave
Personal and professional development resources
Base Pay Range: $180k - 210k AUD per year
Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate.
In addition to a competitive base salary, this position is also eligible for equity awards [and incentive compensation] based on factors such asexperience, skills, and location.
At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.
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Technical Account Manager APAC jobs in Australia
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