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WeAreBarbarian
Australia
July 28, 2023 Job Title: Advocacy Director Location : New York City Position Type: Hybrid (currently 2 days in the office, up to 3 days working from home) Organizational overview: Waterkeeper Alliance is a global movement uniting more than 325 Waterkeeper groups around the world, focusing community action on issues that affect our waterway
Job Source: WeAreBarbarianGreater Dandenong
Australia
Executive Manager Strategic Growth and Advocacy Greater Dandenong City Council acknowledges the Traditional Custodians of this land, the Bunurong People, and pays respect to their Elders past and present. We recognise and respect their continuing connections to climate, Culture, Country and waters. Originaltext Greater Dandenong City Council ackn
Job Source: Greater DandenongEnergex
Australia
Coming together for the future of energy Volunteer programs | Annual recognition awards | Ongoing training Professional Mentoring | Study leave | Competitive Salary Even if you haven’t heard of Energy Queensland you might know our operational brands - Energex, Ergon Energy Network, Ergon Energy Retail and Yurika. As a group, we are growing rapidly
Job Source: EnergexWA Social Enterprise Council
Fremantle
Management (Community Services & Development) WASEC is the peak body for social enterprise in WA. Our mission is to build a thriving social enterprise sector in WA; working to transition Western Australia to a new economy where social enterprise is the norm. WASEC was formed in 2020 by leaders in WA’s social enterprise sector to build a new economy
Job Source: WA Social Enterprise CouncilGold Fields
Perth
Health, Safety & Environment (Mining, Resources & Energy) Full time Producing more than 250,000 ounces of gold each year, Gold Fields' Agnew mine site is located in the Eastern Goldfields region. It is situated 23 km west of Leinster, 375 km north of Kalgoorlie, and almost 1000km from Perth. Gold Fields acquired the mine in 2001, and gold is source
Job Source: Gold FieldsEurofins Horti
Australia
Warehouse Officer / Sample Management Officer Full-time Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicin
Job Source: Eurofins HortiCarers Australia
Australia
Policy, Planning & Regulation (Government & Defence) Carers Australia is the National Peak Body representing Australia's unpaid carers, advocating on their behalf to influence policies and services at a national level. Our vision is an Australia that values and supports the contribution that carers make both to the people they care for and to the c
Job Source: Carers AustraliaWater Industry Operators Association of Australia
Australia
Goulburn Valley Water (GVW) provides quality water and wastewater services to 54 towns in North Central Victoria. Our core purpose is to deliver safe, reliable and affordable water services to residential, commercial and industrial customers. An experienced administration professional is required for this busy and varied role where you will be re
Job Source: Water Industry Operators Association of AustraliaAustralia
Rex is Australia’s largest independent regional and domestic airline operating a fleet of 61 Saab 340 and 10 Boeing 737-800NG aircraft to 58 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator), the Australian Airline Pilot Academy with campuses in Wagga Wagga and Ballarat, and propeller maintenance organisation, Australian Aerospace Propeller Maintenance.
Rex is currently seeking a motivated individual with a desire to learn, to join the Corporate Communications team as a part-time Customer Advocacy Officer based at our head office in Mascot, NSW.
The Customer Advocacy Officer role is a hands-on entry level role, which works closely with departments right across the organisation.
Championing Rex’s famous commitment to country hospitality, you will join the lively Customer Advocacy Team to attend to all of the airline’s feedback across multiple channels.
This is a fantastic opportunity for someone looking to commence their career in aviation or in customer relations.
Reporting:
This position reports to the General Manager, Corporate Services or designate.
Position Responsibilities:
Utilise a strong understanding of the business, and adhere to the airline’s policies and procedures to undertake the Customer Advocacy Role to deliver the best possible outcomes for customers and the airline.
Maintain a positive customer- focussed attitude.
Manage the active tracking and resolution of cases, including high quality communication to customers.
Work closely with other departments, including the Customer Contact Centre and Airports, to assist in all related areas of customer service and resolve cases.
Undertake customer recovery actions on a required basis.
Assist with projects as required.
Administrative and ad hoc support across the business as required/provide support for customer initiatives.
Excellent written and oral communication skills.
Good phone manner.
Ability to fit into a committed team and be a good team player.
Great problem solving and investigation skills.
Good ability to grasp product knowledge.
Ability to handle situations under pressure.
Excellent attention to detail and high degree of accuracy.
Good time management and organisation skills.
Good knowledge of navigating various MS office applications and adept to learning new computer software.
Experience or interest in airline or travel/tourism industry.
Experience in priority setting and analysing complex issues.
Experience in customer service/handling customer complaints.
Conditions:
Wage rates and conditions will be discussed with the successful applicant.
To Apply:
Please apply via the 'Apply Now' button below.
We kindly ask that applicants complete the short set of screening questions with their application.
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Customer Advocacy Officer jobs in Australia
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