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Bupaoptical
Melbourne
Working from Home Open to candidates based in Melbourne, Brisbane, Sydney or Adelaide Role will commence in June Casual Role with Full Time hours available The heart of the role We’re looking for a friendly and passionate person to join our customer contact team. You will be assisting our Bupa Optical customers taking inbound calls, making outbound
Job Source: BupaopticalEvotix EHS Academy Evotix Limited
Melbourne
We are looking for a Customer Implementation Consultant to join our Team! Are you passionate about understanding a client’s business need and translating these into technical requirements? We are looking for someone who is highly driven, determined, and self-motivated to join our Customer Implementation team!
Job Source: Evotix EHS Academy Evotix LimitedAbacus
Melbourne
We are the fastest growing iPad Point Of SaleSystem in Australia and are looking to hire a technician experienced in the installation and support of POS systems. We are looking for someone who is eager to keep up to date with industry trends and will be supported to grow with our company. You will assist with the software and hardware deployment,
Job Source: AbacusVia
Australia
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Partner Success Principal , you’ll be the face and voice of Via for our partners both internally and externally. You’ll work collaboratively with
Job Source: ViaFlybuys
Melbourne
About Us We’re known for being the country’s most popular rewards program with over 9 million active members. And through our extended network of partnerships with other nationally recognised brands, we make every day worth more for our members. But, we're more than the card you carry around in your wallet or the app on your phone! With over 300 te
Job Source: FlybuysReward Gateway
Melbourne
To make the world a better place to work Sales and Customer Success Full-time Office | Melbourne, VIC, Australia Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience. Reward Gatewayhelps companies engage, motivate and retain people – every
Job Source: Reward GatewayBrandt Tractor
City of Brimbank
ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER? As we enter an exciting growth phase, our Sunshine Branch has an opportunity for a Sales Consultant to join our team within the Agriculture Division. About the role: As a Sales Consultant you will bring expertise and responsiveness to the table every day on a team dedicated to world class custom
Job Source: Brandt TractorPatterson Cheney Group
Melbourne
Joining Chadstone Toyota you'll have an unwavering commitment to providing exceptional customer service. Fluency in Chinese or Vietnamese is preferred 19th April, 2024 Chadstone Toyota is a dealership success story. In 2023, we achieved the highly esteemed Toyota Presidents Award for Excellence, a testament to our commitment to exceptional servic
Job Source: Patterson Cheney GroupMelbourne
Bring joy to 2,300+ customers around the world!
What you do is art, even if actual artists disagree. It’s the ability to have fun, and a bias for action that impress our customers with a seamless experience, delivered by yours truly.
As a tech company on a mission to make people feel good about data, you’ll be part of the team that brings this mission to life. In your role as an Customer Success Consultant , you’ll manage customer adoption and retention, and build long-term, meaningful customer relationships, by delivering customer experiences. Ones that make customers around the world feel good about using our business planning and analytics software.
And is there anything better than knowing your work has brought joy to a customer’s life? Other than discovering a hidden stash of chocolate chip cookies when you thought there were none left in the house!
What you’ll need to delight our customers:
experience in a Customer Success or Account Management role, ideally within a SaaS environment
ability to understand your customers' industries, opportunities and challenges
interest in customer relationships focusing on retention not new business/sales
you enjoy building rapport with your stakeholders, whilst staying up to date with product enhancements and features
financial knowledge, and the ability to read P&L would be super beneficial
What you’ll do to create a seamless experience:
develop trust with your customers
proactively monitor your customers' usage of Phocas and work with the sponsors of Phocas for sustainable growth
run frequent account reviews with customers and deliver customer training
record all customer activities and details to improve customer data quality in HubSpot
proactively create opportunities, and gather customer requirements to collaborate with your colleagues
This role can be based in Sydney or Melbourne.
A bit about us in the hope you’ll stop reading this ad and hit the apply button
We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20+ years moving from start up to scale up. And helped thousands of companies turn complex business data into performance boosting results. Despite our global status of 300 world-class humans, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.
We know fun is different for everyone. So, if you want to get creative with problem-solving, lead a project, suggest a new CX workaround, or leave early to find your zen in a yoga studio, you’ll have our full support.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
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Customer Success Consultant jobs in Melbourne
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